Effective Date: January 16, 2025

At Ascend Nutrition, we are committed to your satisfaction. While we aim to ensure every order meets your expectations, returns and refunds are subject to the conditions outlined below.

🔄 Return Eligibility

Returns are only accepted if your order arrives damaged or defective.

To request a return, please contact our customer service team within 30 days of delivery at:
📧 info@ascendnutrition.net
📞 508-492-8975

Return Conditions:

• Items must be unused and in their original packaging

• Proof of damage or defect (e.g., photos or videos) may be required

• Return requests submitted after 30 days will not be accepted

💰 30-Day Money-Back Guarantee

If a product does not meet your expectations, you may request a refund within 30 days of delivery, provided the following conditions are met:

• Shipping insurance must have been selected at checkout

• The product must not show any signs of use, damage, or tampering

• A valid reason must be provided for dissatisfaction

Please note: Refund eligibility ends 30 days after delivery.

💳 Refunds

Refunds will only be processed after the returned item is received and inspected. Please allow a few business days for the process to be completed.

If your refund has not appeared after a reasonable time:

1. Contact your card issuer to check for any pending transactions

2. Reach out to your bank to verify the status

3. If unresolved, email our support team for further assistance

⚠️ Refunds may be denied if:

• The item shows signs of use, tampering, or misuse

• The return does not meet the conditions stated above

• Fraudulent or suspicious activity is detected

If you have any questions or concerns regarding your return, our team is here to help.

Thank you for choosing Ascend Nutrition.
Your satisfaction is our priority.